Why is my phone unable to connect to the cat litter box?

BCHARYA self cleaning cat liiter box only supports 2.4G networks. Please don't connect your phone to a 5G network. If connecting fails, please power on again and hold the previous button for 10 seconds until you hear 3 ringtones to reset.

What should I do if the machine is stuck upside down?

Cat litter box must be placed on a flat hard ground, and four foot under the base should be in contact with the same plane. Ensure that the litter box is 10CM or more from the wall.

What kind of litter can I use?

BCHARYA automatic cat litter box supports most clumping cat litters. If you need to replace cat litter, please press and hold the button in front for 7 seconds to empty the drum before adding new litter.

What should I do if I get a Gravity Anti-Clip prompt?

First, check to see if something is stuck where the drum contacts the motor gear. Also, adding too much litter can trigger the gravity alarm, causing the litter box to pause.

What should I do if the machine breaks down?

BCHARYA offers one year of replacement service and lifetime technical support for the entire machine! Please feel free to let us know for any problems, we provide service 7*24!